Music Outfitters

Music Outfitters, Inc.
134 N. 1st Ave E
Ely, MN 55731

Music Outfitters on YouTube Like Music Outfitters on Facebook Follow Music Outfitters on Twitter

Frequently Asked Questions

Welcome to Music Outfitter's frequently asked questions page.

  • What payment options are available?
    For complete details on how you can pay for your order plase see our payment options page.

  • Do you give discounts for large orders?
    Yes we do. Please email us with details about your order.

  • Can I place an order outside the United States?
    For complete details on internation ahipping and payment please see our international shipping and payment restrictions page.

  • When will I receive my order?
    It depends on what you order. Most orders ship within 1 day if placed by noon CST (except Sundays amd holidays). However, because many items we stock are imported from out of the country, we are sometimes out of stock. While many out of stock items ship sooner, an out of stock item may take 6-12 weeks. Standard delivery in the 48 continental United States by Priority Mail normally takes 2-3 days; outside the continental United States shipping will take longer. For details on international shipping please see our international shipping and payment restrictions page.

  • Why do some items have a shipping weight that is more than the actual weight of the item and packaging?
    FedEx and UPS now use dimensional weight when packages are shipped, which takes into account the length, width, and height of a package. Calculating dimensional rates requires you to calculate both the size and actual weight of a package. To calculate the rate for UPS:

    1. Multiply the length by the width by the height of your package in inches. Packages should be measured at their "extreme" points. That includes any bulges or irregularities. (UPS calls the total measure of length by width by height the "cubic size in inches.")

    2. If the total is greater than 5,184, divide by 166 for shipments in the U.S. (For packages shipped to Canada, use the same denominator.) The result is the package's "dimensional weight."

    3. For international package shipments, use 139 to divide totals larger than 5,184.

    4. If the total is lower than 5,184, use the total cubic size in inches as the final dimensional weight calculation.

    5. Compare the package's dimensional weight to its actual weight (on a scale). The highest number will be the package's billable weight. For extra large or heavy packages, additional charges may apply.

    For FedEx, per the FedEx 2015 Service Guide (PDF):

    "Dimensional weight is calculated by multiplying the length by width by height of each package in inches and dividing the total by 166 (for all shipments within the U.S. and FedEx Express shipments between the U.S. and Puerto Rico) or 139 (for all U.S. export and U.S. import-rated international shipments). If the dimensional weight exceeds the actual weight, charges may be assessed based on the dimensional weight. If the chargeable weight of a FedEx Ground package exceeds 150 lbs., a prorated per-pound rate will be used. Dimensions of one-half inch or greater are rounded up to the next whole number; dimensions less than one-half inch are rounded down. The final calculation is rounded up to the next whole pound."

    We (or our suppliers) predetermine the dimensional weight on items that require it, and we use this weight for calculating shipping changes when shipping via UPS and FedEx.

  • What is your return policy?
    Full details on how we handle returns can be found on our return policy page.

  • What is your privacy policy?
    Full details on how we handle your privacy can be found on our privacy policy page.

  • What if I have a question?
    Fill out the form on our Ask A Question page.